Temenos Lifecycle Management Suite - Origination Product Guide
Promotions in Virtual Capture
| Administrator Guide > Virtual Capture Overview > Promotions in Virtual Capture |
Promotions assists institutions with turning opportunities into applications. With Promotions, system administrators are provided with an easy and efficient method of creating and managing promotion campaigns that include pre-approved offers uploaded directly to each promotion. This functionality provides administrators with the ability to present viable sales opportunities directly to an applicant in Virtual Capture.
This topic includes the following information to assist system administrators with configuring the promotions functionality for use in Virtual Capture, as well as provides an overview of the process that occurs to present available offers to applicants in a virtual application:
The Promotions page in System Management (System Management > Origination > Promotions) provides system administrators with the ability to define the attributes for each promotion campaign, and easily import pre-approved file records directly to a promotion.
When Virtual Capture is active, a Virtual Capture Sales Script tab appears in the Promotion Edit screen. Within this tab, system administrators can enter a value statement for the promotional offer to be used as a sales tool when the offer is presented to an applicant in a virtual application. This sales script populates within the Promotional Offer Details window that appears when an applicant clicks 
to request more information about an offer.
 |
For a complete overview of how to create a promotional offer, please see the Promotions topic in the Administrator Guide. |
The Messaging tab in Virtual Capture Settings (System Management > Origination> Virtual Capture> Virtual Capture Settings) includes the following two parameters for the Promotions functionality in Virtual Capture:
The Display Promotions in Virtual Capture parameter identifies whether the promotional offers configured in System Management > Origination > Promotions are able to be presented to eligible applicants in the instance of Virtual Capture. By default, this parameter is set to false. If it is desired to display active promotional offers to eligible applicants during the virtual application process, set the Display Promotions in Virtual Capture check box to true.
 |
If this parameter is set to false, available offers are not presented in Virtual Capture; however, system administrators can still author rules under the Promotions rule category to automatically link a virtual application to an offer if the rule criteria is met. For more information, please see the Rule Configuration section in this topic. |
If desired, system administrators can enter text within the Promotions Screen Text parameter to define the message that appears in the top of the Promotions screen in Virtual Capture. This screen is presented when an eligible applicant logs in to the instance of Virtual Capture after selecting a product.
|
For more information on this screen, please see the Promotions Screen section in this topic. |
System administrators can add the Promotions panel to an Application type screen in System Management > Origination > Virtual Capture > Virtual Capture Screens, to provide applicants with access to their promotional offers during the application process. This is a system-defined panel that only displays in the application when the Display Promotions in Virtual Capture parameter is set to true for the instance of Virtual Capture, and the primary applicant is eligible for one or more active offers that have not been accepted or declined.
The Promotions panel displays a list of the active offers for the primary applicant, allows the applicant to view details about each offer, and provides the ability to easily accept an offer, or set a follow-up for an offer, if desired.
|
For more information on this panel, please see the Promotions Panel section in this topic. |
In Rules Management (System Management > Origination > Rules Management), system administrators can author rules to execute during the decisioning of a Virtual Capture application to determine if the application matches an existing promotional offer, and automatically accept or decline the offer based on rule criteria.
System administrators can author a rule using an If...Then, or If...Then...Else statement, to define the conditions for a promotional offer, and then accept or decline the offer based on the conditions being met.
Reference the table below for an overview of the Rule Category, Entity, and Action Templates to use when authoring Promotion rules for Virtual Capture applications:
| Rule Category | Entity | Action Templates |
| Promotions | Promotions |
Accept Promotion Offer Decline Promotion Offer |
The following example displays a rule authored to accept a promotional offer based on the value of the Sub-Product and Offer Amount in the application:
|
There are many ways to author a rule; therefore, the image below should be used as an example ONLY. |
When the Application Source = Virtual Capture, the system executes all rules configured under the Promotions category during decisioning if either of the following are true for the application:
These rules are executed to determine if there are any active promotional offers associated with the primary applicant’s TIN that have not been accepted or declined. If an offer is found, the system automatically accepts or declines the offer based on rule criteria.
|
For more information about the process that occurs when an offer is automatically accepted, please see the Accepting an Offer in Virtual Capture section in this topic. |
When an applicant accesses Virtual Capture, the system searches for any promotional offers related to the primary applicant's TIN.
|
If IsInvalid TIN is true for the applicant, the system searches for any promotional offers linked to the account number for the applicant. |
If the Display Promotions in Virtual Capture parameter is set to true for the instance of Virtual Capture and the applicant is eligible for one or more promotional offers, the offers are presented to the applicant within the following screens or panels in the virtual application:
 |
If an application is submitted from the Vendor Portal, promotional offers are not displayed in the Virtual Capture application. Promotions can be automatically accepted or declined through rules for a vendor application, but are not presented to applicants in Virtual Capture. For more information on configuring rules to accept or decline promotional offers, please see the Rule Configuration section in this topic. |
Each of the above locations includes a grid that lists the Decision Status, Default SubProduct, Offer Amount, and Interest Rate for the promotional offers available to an applicant.
|
The values that populate within each column are configured for the promotional offer in System Management > Origination > Promotions. |
Reference the following table for an overview of the Promotions Screen, Available Offers Grid, and Promotions Panel:
| Promotion Listing | Description | ||||||||||
| Promotions Screen |
The Promotions screen is presented to an applicant upon logging in to Virtual Capture using the SSO, Online Profile, or Guest Verification methods, if the applicant selects a product to apply for prior to initiating the log in process. In addition to the grid listing the available promotional offers, this screen includes the Promotion Screen Text configured for the instance in the Messaging tab of Virtual Capture Settings.
Within this screen, applicants can click one of the following buttons to proceed with the application process:
|
||||||||||
| Available Offers Grid |
If an applicant logs in to Virtual Capture through SSO, an Online Profile, or Guest Verification prior to selecting a product, the applicant is navigated to the Application Listing page, and can access promotional offers from the Available Offers grid, which displays under the grid of prior Applications.
Within this grid, applicants can click |
||||||||||
| Promotions Panel |
When configured to appear in an Application screen, the Promotions panel is presented to the applicant during the application workflow.
Within this panel, applicants can click |
When is clicked for an offer in the Promotions Screen, Available Offers grid, or Promotions panel, a window appears that displays additional information about the offer, and allows applicants to take action on an offer, if desired.
The Promotional Offer Details window displays the Sales Script configured for the promotion in the Virtual Capture Sales Script tab in System Management > Origination > Promotions, and provides applicants with the ability to perform the following actions for the promotion:
| Action | Description | ||||||
 |
This drop-down allows applicants to change the sub-product for the promotional offer. This drop-down defaults to the Default Sub-Product assigned to the promotion, but can be changed by selecting a new value from the drop-down list. The drop-down list includes all loan application types associated with the promotional offer that have also been used to create at least one loan product assigned to the instance of Virtual Capture.
When a promotional offer is accepted, the application is created for the application type selected within this drop-down. |
||||||
 |
This button closes the Promotional Offer Details window, and returns the applicant to the Virtual Capture application. | ||||||
 |
This button closes the Promotional Offer Details window, and opens an additional window to set a next contact date for the promotion.
Within the Follow Up window, applicants can click within the Date field, and select a date from the calendar, to identify when they should be contacted next about the offer. Upon clicking
|
||||||
 |
Clicking this button closes the Promotional Offer Details window, and accepts the offer for the applicant.
|
Depending on configurations made by the system administrator, promotional offers for a Virtual Capture application can be accepted manually or automatically during the application process.
When the Display Promotions in Virtual Capture parameter is set to true for the instance of Virtual Capture, applicants can manually accept promotional offers by clicking 
in the Promotional Offer Details window.
The process that occurs once is clicked may differ depending on where the offer was accepted.
If the promotional offer is accepted from the Promotions screen, or Available Offers grid, clicking creates a new application for the sub-product assigned to the promotion, both in Virtual Capture and Temenos Infinity. Fields in the application are set to values from the promotional offer, and, depending on the Decision Status configured for the offer, the applicant is automatically navigated to the applicable stage in the workflow. For example, if the Decision Status for a promotion is Approved, when an offer is accepted, the applicant is navigated to the Approval stage of the workflow.
If the promotional offer is accepted from the Promotions panel, clicking creates a new application for the sub-product assigned to the promotion in both Temenos Infinity and Virtual Capture; however, the applicant continues with the virtual application in progress. Once is clicked, the applicant receives a message to identify that the process completed successfully. When the applicant accesses the Application Listing page, the application created for the offer appears within the grid of prior applications.
If the Display Promotions in Virtual Capture parameter is set to false for the instance, or an application is submitted from the Vendor Portal, rules authored under the Promotions category automatically execute when the application is decisioned to determine if there are any active promotional offers associated with the primary applicant’s TIN that have not been accepted or declined. If an offer is found, the system automatically accepts or declines the offer based on rule criteria.
When an offer is automatically accepted, the Offer Decision Status is set to Accepted, and the promotion is linked to the application.
|
If there are multiple promotions associated with the application, the system automatically accepts the first offer returned for the application. |
When a promotional offer is automatically accepted in a Vendor application, the system populates the following Application fields with data from the promotion:
|
The value of the below fields is automatically set by code when an application is created for a promotional offer; therefore, the fields are read-only when configured to appear in an Application screen.
|
| Application Field Populated | Value Set To From Promotional Offer |
| Application > Matched Promotion > Promotion Name | Name of the promotion. |
| Application > Matched Promotion > Offer ID | Offer Id of the promotion. |
| Application > Matched Promotion > Offer Amount | Amount of the promotional offer. |
| Application > Matched Promotion > Offer Term | Term of the promotional offer. |
| Application > Matched Promotion > Offer Rate | Rate of the promotional offer. |
| Application > Matched Promotion > Offer Decision Status | Decision Status for the promotional offer. |
The system then continues with the decisioning process, based on the Decision Status configured for the promotion.
|
If an account decision is required for the application, the system proceeds with the account decisioning process once the loan is approved. |
When a promotional offer is automatically accepted in a standard application, the Offer Decision Status is set to Accepted, and the promotion is linked to the application.
Fields in the application are set to values from the promotional offer, and, depending on the Decision Status configured for the offer, the applicant is automatically navigated to the applicable stage in the workflow. For example, if the Decision Status for a promotion is Approved, when an offer is accepted, the applicant is navigated to the Approval stage of the workflow.
, the date entered within the window is set as the Next Contact Date for the promotional offer.
.
in the Ribbon Bar.